Choose the QRate plan that fits where you are today.
Every variant captures real-time customer feedback and surfaces it in a dashboard your team can act on. The difference is in depth, scale, and the signals you need.
QRate Lite
Ideal for single outlet business.
QRate Pro
Designed for multiple
outlets business.
QRate Lite
For single-outlet businesses and SMEs starting their CX journey
You know customer feedback matters. You just need a simple, reliable way to start capturing it — without complexity, without cost, and without a lengthy setup.
QRate Lite gives you the essentials: a QR-based feedback flow your customers can complete in under 60 seconds, brand rating and NPS captured in real time, and an AI-assisted summary that tells you what the feedback means without you having to read every response.
It is the starting point. And for many businesses, it is exactly what they need.
What's included:
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Brand Rating
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Net Promoter Score (NPS)
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Optional call-back capability
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In-app dashboard
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AI-powered insights summary
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1 user
Available free for one year through selected QRate partners.
QRate Pro
For multi-outlet businesses that need consistency across locations
When you have more than one outlet, the challenge changes. It is no longer just about capturing feedback — it is about seeing whether the experience is consistent across all your locations, and knowing which branch needs attention before a customer complaint tells you.
QRate Pro adds the tools to manage at scale. Custom CSAT programmes built around your specific service standards. Downloadable reports for your operations meetings. Deeper analytics that show you patterns across locations, not just totals.
Three users per entity means your outlet managers, regional manager, and head office can all see the same data — and act on it at the right level.
What's included:
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Everything in Lite
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Custom CSAT Programmes
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Downloadable Reports
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AI-Powered Insights and Analytics
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3 users per entity
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Unlimited Teams
QRate Pro
For multi-outlet businesses that need consistency across locations
When you have more than one outlet, the challenge changes. It is no longer just about capturing feedback — it is about seeing whether the experience is consistent across all your locations, and knowing which branch needs attention before a customer complaint tells you.
QRate Pro adds the tools to manage at scale. Custom CSAT programmes built around your specific service standards. Downloadable reports for your operations meetings. Deeper analytics that show you patterns across locations, not just totals.
Three users per entity means your outlet managers, regional manager, and head office can all see the same data — and act on it at the right level.
What's included:
-
Everything in Lite
-
Custom CSAT Programmes
-
Downloadable Reports
-
AI-Powered Insights and Analytics
-
3 users per entity
-
Unlimited Teams
QRate Pro
For multi-outlet businesses that need consistency across locations
When you have more than one outlet, the challenge changes. It is no longer just about capturing feedback — it is about seeing whether the experience is consistent across all your locations, and knowing which branch needs attention before a customer complaint tells you.
QRate Pro adds the tools to manage at scale. Custom CSAT programmes built around your specific service standards. Downloadable reports for your operations meetings. Deeper analytics that show you patterns across locations, not just totals.
Three users per entity means your outlet managers, regional manager, and head office can all see the same data — and act on it at the right level.
What's included:
-
Everything in Lite
-
Custom CSAT Programmes
-
Downloadable Reports
-
AI-Powered Insights and Analytics
-
3 users per entity
-
Unlimited Teams
QRate Pro
For multi-outlet businesses that need consistency across locations
When you have more than one outlet, the challenge changes. It is no longer just about capturing feedback — it is about seeing whether the experience is consistent across all your locations, and knowing which branch needs attention before a customer complaint tells you.
QRate Pro adds the tools to manage at scale. Custom CSAT programmes built around your specific service standards. Downloadable reports for your operations meetings. Deeper analytics that show you patterns across locations, not just totals.
Three users per entity means your outlet managers, regional manager, and head office can all see the same data — and act on it at the right level.
What's included:
-
Everything in Lite
-
Custom CSAT Programmes
-
Downloadable Reports
-
AI-Powered Insights and Analytics
-
3 users per entity
-
Unlimited Teams
QRate Pro
For multi-outlet businesses that need consistency across locations
When you have more than one outlet, the challenge changes. It is no longer just about capturing feedback — it is about seeing whether the experience is consistent across all your locations, and knowing which branch needs attention before a customer complaint tells you.
QRate Pro adds the tools to manage at scale. Custom CSAT programmes built around your specific service standards. Downloadable reports for your operations meetings. Deeper analytics that show you patterns across locations, not just totals.
Three users per entity means your outlet managers, regional manager, and head office can all see the same data — and act on it at the right level.
What's included:
-
Everything in Lite
-
Custom CSAT Programmes
-
Downloadable Reports
-
AI-Powered Insights and Analytics
-
3 users per entity
-
Unlimited Teams
QRate Max
For large organisations managing frontline CX across multiple branches, teams, and touchpoints
QRate Max is the full platform. It is built for organisations where the gap between what leadership thinks is happening at the frontline and what is actually happening is a real business risk.
At this level, customer feedback alone is not enough. You need to know how your internal service standards are being met, how your frontline teams are performing, and whether the signals from your staff are telling you something your customer scores have not caught yet.
Max brings all five signals together — customer feedback, NPS, customer intelligence, internal quality monitoring, and employee sentiment — in one real-time dashboard. Unlimited users and teams means every branch manager, regional head, and CX leader works from the same picture.
Voice feedback capture, AI sentiment analysis across text and voice, real-time in-app response for immediate service recovery, and multi-channel feedback via secure API make this the platform for organisations that are serious about CX at scale.
What's included:
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Everything in Pro
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Internal Quality Monitoring (IQMP) — custom programmes
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Employee Sentiment — included, optional to activate
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Voice Feedback Capture
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AI Sentiment Analysis across text and voice
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Real-time in-app response
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Multi-channel feedback via secure API
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Custom CSAT Programmes — one or more
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Custom IQMP Programmes — one or more
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Unlimited users
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Unlimited teams