How QRate works
Capture real experience, understand what’s happening, and act while it still matters.
Capture
Run Internal IQMP Evaluations to measure employee performance and Customer Satisfaction Surveys to capture the real customer voice all in real time. Every evaluation is customised to the needs of the team being assessed, with fully customisable scorecards to match your organisation’s goals and service priorities.
Understand
Receive clear, actionable reports instantly. Track trends by branch, department, or even individual staff members. With visual dashboards and drill‑down data, you can quickly see what’s working, where gaps exist, and where to focus your improvement efforts.
Improve
Turn insight into action with improvement plans that actually move the needle. Whether it’s a learning intervention or an operational fix, the goal is simple: customers should feel the difference quickly, clearly, and in a way they can see.
What this gives your team
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Real Time Visibility
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Customisable Scorecards
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Data That Drives Action
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StaffMotivation & Engagement
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Consistency Across Locations
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Scalability & Future-Readiness